A Fitbit Fitted For Emergencies

PERSONAL PROJECT / UX DESIGN

In an emergency, you may not be able to speak for yourself. Allow your favorite fitness tracker to speak for you.

Utilizing Fitbit’s on-board sensors and easily-updatable medical information on their app, this feature helps to provide good samaritans and first responders with any information pertaining to your care in the event you become unconscious or otherwise incapacitated.

[ INSIGHTS ]

I had a panic attack. Although it was only a perceived threat to my life, the helplessness I experienced being alone and in need of care felt very real. Three key considerations emerged in my state of panic.

1. I need help now. I am not sure if I’ll be able to find my phone in time.

2. I need paramedics to know where to find me.

3. I’m not sure if I’ll be conscious by the time they arrive. I need them to know my medical history.

[ OPPORTUNITY #1 ]

How do you convey to primary users that help is only a few clicks away?

[ SOLUTION ]

1. Add an emergency call feature. Remember Life Alert? That, but with updated technology.

2. Utilize the on-board mic, speaker, and GPS to communicate with emergency dispatchers.

[ OPPORTUNITY #2 ]

In the event that primary users become incapacitated, how might we supply secondary users (first responders or good samaritans) with the latest medical information pertaining to primary user’s care ?

[ SOLUTION ]

1. Adding Medical ID information a part of the on-boarding process on the Fitbit App. Periodically send reminders to update with their latest information.

2. Utilize data being collected from the watch’s on-board oxygen, skin temp, breathing, and heart rate sensors to provide secondary user (like first responders or good samaritans) with at-a-glance vitals.

3. Quickly provide secondary users with the primary user’s latest medical and emergency contact information directly on the watch.